Answers from your real catalog and orders, not from guesswork.
NexxoSync already keeps your catalog up to date, so its assistants answer with real products, prices and stock. Each assistant is set up separately and uses the AI provider you connect: OpenAI, Anthropic, Gemini and others.
The website chatbot answers shoppers on your own site. The Mercado Libre assistants help with questions, claims and pricing.
Website chatbot
An embeddable widget for any site. It searches your catalog by name, SKU, brand or attribute, and answers about policies from your knowledge base.
You decide what it shows
Show exact stock or just “available / out of stock”, and turn prices and product links on or off.
Safe order lookups
The chatbot only reveals an order after the shopper gives the order number and the email, phone or document used for the purchase. It never says which one failed.
Mercado Libre questions
Answers buyer questions with the listing's data (technical sheet, stock per variation, shipping) and your policies. Publish automatically or review first, and escalate uncertain ones.
Mercado Libre claims
Reads open claims, classifies severity and type, and drafts the next message to the buyer. Low-severity replies can be sent automatically; serious ones go to a person.
Competitor prices
Watches competitor prices on Mercado Libre and suggests adjustments, never below the floor you set or more than a maximum drop per run.
AI assistants
Do I need my own AI provider?
Yes. Connect an AI provider once in Settings (OpenAI, Anthropic, Gemini, Mistral and others) and every assistant can use it.
Can the chatbot invent products or prices?
It is instructed to answer only from the catalog it searches. If nothing matches, it says so and offers an alternative or a contact.
Does it work on any website?
Yes. The widget can be embedded on any site, and its color, position and greeting are configurable.
Can I try an assistant before it acts?
Yes. The Mercado Libre assistants can be simulated, and you can keep automatic publishing off so you review every answer.
More features
Catalog sync
Publish once, keep every channel's product data up to date.
Stock sync
One stock across every channel, so you never sell what you don't have.
Price sync
Prices that follow your rules on every channel.
Order sync
Every sale, wherever it happens, recorded where you work.
Customer sync
One customer list across your stores and ERP.
Monitoring
Know what ran, what changed and what needs you.