These conditions govern paid subscriptions to the Service and form part of the Terms of Service. Terms defined there have the same meaning here.
NexxoSync may offer a free Plan and paid Plans. Paid Plans have no free trial: the paid features of a Plan are enabled once the first payment is confirmed. A free Plan, where offered, does not expire, requires no payment method and is not a trial — it never turns into a paid subscription by itself. Subscribing to a paid Plan is always an express act of the Customer.
01Plans and prices
The current price, usage limits and features of each Plan are published on the pricing page. Prices are set in US dollars (USD) per month. Custom or enterprise Plans are priced in an Order Form; for those, contact [email protected].
The price that applies to your subscription is the one shown at the moment you confirm the payment. The amount charged is always calculated by our servers from the price catalog; it cannot be altered by anything sent from the browser.
Subscriptions are monthly. Each period starts on the date the payment processor confirms the charge and lasts one month.
02Currencies and payment methods
Payments are processed by third-party payment processors. The available methods are:
| Processor | Currency | How it works |
|---|---|---|
| PayPal | USD | Recurring monthly subscription on a PayPal billing plan, charged to the PayPal account or card you authorize. |
| Mercado Pago (Argentina) | ARS | Recurring monthly debit that you authorize in Mercado Pago. The amount in pesos is the USD price converted at the exchange rate set by NexxoSync, rounded to whole pesos, and shown to you before you confirm. |
The exchange rate used for Mercado Pago is set by us and reviewed from time to time; it is not the rate of your bank or card issuer. The amount in pesos that you accept when subscribing is the amount of each monthly charge until it is changed as described in Price changes.
NexxoSync never sees or stores your card, bank account or wallet details. You enter them directly with PayPal or Mercado Pago, which store and process them under their own policies. We only keep the processor's identifiers for the subscription and the charge, the amount, the currency and the status.
03Taxes
Unless the checkout states otherwise, prices do not include taxes, duties or withholdings that may apply in your jurisdiction. Where we are required by law to charge a tax, it will be shown before you confirm the payment. Where the law requires prices offered to consumers to include taxes, the amount shown before you confirm is the total you will pay.
Charges added by the payment chain are outside our control and are borne by the Customer: currency-conversion fees, taxes or levies that your country applies to payments in foreign currency, and fees of your bank, card issuer or wallet. They are calculated and shown by the processor or issuer.
If the law of your country requires you to withhold a tax on payments to us, you must gross up the payment so that we receive the full price, unless the law prohibits it.
04Starting a subscription
If you choose a paid Plan when signing up, the application asks you to pay it after your first sign-in. The subscription is formed when the payment processor confirms your authorization and notifies us. Until then the subscription is pending and the paid Plan is not enabled.
Confirmation usually takes a few minutes, because it depends on the processor's notice. If your Plan has not been enabled an hour after paying, write to [email protected] with the transaction reference.
05Automatic renewal
Your subscription renews automatically every month for another month, and is charged to the same payment method, until you cancel it. You can cancel at any time from the application.
By subscribing, you expressly authorize these recurring charges. You can withdraw the authorization at any time by cancelling from Settings › Billing in the application, or from your PayPal or Mercado Pago account. A cancellation made directly with the processor has the same effect as one made in the application.
Each charge generates a receipt from the processor, sent to the email associated with your payment method.
06Failed payments, grace period and suspension
If a charge is rejected, the processor may retry it according to its own rules, and your subscription becomes past due. The application shows a notice and asks you to update the payment method.
When a paid period ends without a successful payment, the Service keeps working during a grace period, currently three (3) calendar days, with the limits and features of your Plan. A failed charge is rarely a decision — it is usually an expired card or a limit reached — and stopping your Integrations the same day would turn a payment problem into catalogs out of sync between platforms. We will not shorten the grace period for existing subscriptions without notice.
When the grace period ends without payment, the Workspace is suspended: Integrations, Assistants and API keys stop operating, and the API answers that payment is required. You can still sign in and pay. Nothing is deleted — Connections, configuration and history are kept, and the Service resumes once the payment is confirmed, without reconfiguring.
If a paid Workspace remains suspended for non-payment for more than sixty (60) days, we may terminate the agreement after notice to the account email, with the effects on data described in the Terms of Service.
07Plan changes
You can move to a higher or lower paid Plan at any time from the application. A change of Plan is made by subscribing to the new Plan: once the new subscription is confirmed, it replaces the previous one, which is cancelled with the processor so that you are not charged twice. The new Plan's limits and a new monthly period start from that moment.
There is no automatic proration. The unused part of the period of the previous subscription is not credited to the new one. If you need to change Plan in the middle of a period for an urgent reason, write to [email protected] before doing it and we will look at it case by case.
To move from a paid Plan to the free Plan, cancel your subscription: you keep the paid Plan until the end of the period already paid. When you move to a Plan with lower limits, those limits apply as soon as it takes effect. If your current usage exceeds them — for example, more Connections or Assistants than the Plan allows — you must adjust your configuration; until you do, the Service may stop processing what exceeds the limits or prevent new items from being created, without deleting the existing ones.
08Price changes
We may change the prices of our Plans. A change to the published price does not by itself change the amount of an existing subscription: each subscription keeps the amount it was created with.
If we need to change the amount of existing subscriptions — including updating the amount in pesos of Mercado Pago subscriptions to reflect exchange-rate movements — we will notify the account email at least thirty (30) days before the first renewal affected. You may cancel before that date without any penalty. If you do not cancel, the new amount applies from that renewal; where the processor requires your new authorization for the new amount, the subscription will not be charged the new amount without it.
09Cancellation
You can cancel your subscription at any time, without giving a reason and without penalty, from Settings › Billing in the application — the same channel through which you subscribed — or from your PayPal or Mercado Pago account. You can also ask us to cancel it by writing to [email protected] from the account email. No call, additional step or in-person procedure is required.
Cancellation stops future charges immediately and takes effect at the end of the period already paid: until then the Plan keeps working normally. After that, the Workspace moves to the free Plan, if one is offered, and its data is kept. To have your data deleted, ask us to close the Workspace, as described in the Terms of Service.
Without prejudice to the right of withdrawal and to the refunds listed below, cancellation does not generate a refund for the unused days of the current period.
10Refunds
Except in the cases listed below, amounts for periods that have already started are not refunded, because the Service was available during that time.
When we do refund
- Exercise of the right of withdrawal within the legal period, as described in the next clause.
- A duplicate charge, or a charge made after a valid cancellation: full refund of the amount charged in error.
- Termination by us to discontinue the Service or your Plan, or cancellation by you because you do not accept a material change to the Terms, as provided in the Terms of Service: refund of the unused part of the period paid.
- Any other case in which the law that applies to you grants a refund.
Refunds are made through the same payment method used for the original charge, within ten (10) business days after the request is approved. The time it takes for the money to reach you depends on the processor and your issuer. Refunds of ARS charges are made in pesos for the amount actually charged.
11Right of withdrawal
If you contracted the Service as a consumer — for example, under the law of your country you are considered one even though the Service is intended for businesses — you may have a legal right to withdraw from the contract. This clause explains how it works and how to exercise it.
Consumers in Argentina — «Botón de arrepentimiento»
Under article 34 of Law 24,240, articles 1110 to 1116 of the Civil and Commercial Code, and Resolution 424/2020 of the Secretariat of Domestic Trade, you may revoke the contract within ten (10) calendar days from the date it was entered into, without giving a reason, free of charge and with a full refund of what you paid. When you exercise it, we will send you a reference code for your request within twenty-four (24) hours.
Consumers in the European Union and the United Kingdom
Where EU or UK consumer law applies to you, you may withdraw within fourteen (14) days from the date the contract was concluded, without giving a reason. Because the Service is provided immediately once you pay, by subscribing during that period you ask us to start providing it before the withdrawal period ends; if you then withdraw, we will refund what you paid less an amount proportional to the service already provided up to the moment you told us, as the law allows.
How to exercise it
- Fill in the form below, or write to [email protected] with the subject «Withdrawal», indicating the account email and the date you subscribed. Nothing else is needed.
- You will receive a reference code confirming your request.
- We cancel the subscription immediately; access to the paid Plan ends at that moment.
- We process the refund within ten (10) business days, through the same payment method.
Exercising this right is free. It is separate from ordinary cancellation, which you may use at any time with the effects described in Cancellation.
12Chargebacks and disputes
If you disagree with a charge, please write to [email protected] first. Most discrepancies are resolved this way, quickly and without cost to you.
When a chargeback or a dispute is opened with the processor, the subscription is treated as unpaid for the disputed amount while the procedure lasts, and the rules on failed payments, grace period and suspension apply. This does not limit any right you have before your bank, the processor or a consumer authority.
If the dispute is resolved in our favor, the disputed amount must be paid to restore the Service. A chargeback opened for a charge that was correct and not previously raised with us may be treated as a breach of the Terms.
13Receipts and invoices
Each charge generates a receipt issued by the payment processor — PayPal or Mercado Pago — which is sent to the email associated with the payment method and remains available in your account with that processor. The application also shows the status of your subscription and its payments.
If you need an invoice or tax document in your company's name, request it at [email protected] with your legal name, tax ID, address and tax status. We will issue the document that corresponds under the tax rules that apply to NexxoSync. You are responsible for providing correct data and for telling us of any change.