Data deletion and account closure

01At a glance

02Disconnecting a platform

In the app, open Connections, choose the connection and delete it. This immediately deletes the stored access tokens, API keys and webhook secrets for that connection, and NexxoSync stops reading from and writing to that platform.

To also revoke the authorisation on the platform's side, remove it there. For example:

• Mercado Libre: remove NexxoSync from the applications authorised in your Mercado Libre account's security settings.
• Shopify and Tiendanube: uninstall the NexxoSync app from your store's admin. When Tiendanube notifies us of the uninstallation, the store's connections are disconnected automatically.
• WooCommerce: revoke the REST API key you created for NexxoSync.
• Odoo and Producteca: revoke the API key, token or user you created for NexxoSync and, in Odoo, uninstall the connector module if you installed it.

Data the Service already wrote to your platforms (products, orders, customers) stays there, under your control; delete it in each platform if you wish. The traces left in NexxoSync (run history, failed jobs, chatbot conversations) are deleted automatically within the retention periods, or at once if you ask us.

03Other deletions inside the app

• AI providers: deleting a provider in AI Providers deletes its stored API key.
• Chatbot: deleting the chatbot token disables the widget on your website; existing conversations are deleted within seven (7) days.
• Team members: a workspace administrator can remove a member from the workspace in Settings.
• Sessions: in Settings › Sessions you can close any active session.
• Run history: individual runs can be deleted from the run history.

04Closing your account and deleting your workspace

Cancel any active subscription first, so you are not charged again. Then send a deletion request to [email protected] from the email address of a workspace administrator, naming the workspace. If we cannot verify the request from that address, we will ask for reasonable confirmation before acting.

Once the request is verified:

1. all platform and AI provider credentials of the workspace are deleted immediately, and all syncs, webhooks and assistants stop;
2. the workspace, its users' access, configuration, catalog copy, rules, run history, failed jobs, chatbot conversations and order identifiers are deleted within thirty (30) days;
3. we confirm the deletion by email.

If you belong to other workspaces, your user account stays active for them; if not, it is deleted too. You can ask us, before the deletion date, for an export of the data you can obtain through the Service.

05What we keep, and why

• Billing records (subscriptions, payments, amounts, dates) are kept for the period tax and accounting laws require — in Argentina, up to ten (10) years — restricted to that purpose.
• Security and audit logs may be kept until their normal retention period ends (three hundred sixty-five (365) days) where needed to protect the Service or to establish, exercise or defend legal claims.
• Encrypted backups are not edited one record at a time: deleted data disappears from them when they are overwritten on a rolling basis, within [30] days. A backup is restored only to recover from an incident, and any data deleted earlier is then deleted again.
• Data in your platforms is not affected by closing your NexxoSync account.
• Aggregated statistics that do not identify anyone may be kept.

06If you are a merchant's customer

If you bought from a store that uses NexxoSync, asked a question on a marketplace or wrote to a store's chatbot, the merchant is responsible for your data and keeps it in its own systems (its store, marketplace account or ERP). Please send your deletion request to the merchant first.

NexxoSync does not keep its own customer database. What it may hold about you is temporary: run history and failed jobs (which may include your name and order details) and chatbot conversations, all deleted automatically after ninety (90) days at most. If you write to us at [email protected] with the store's name and the email, phone or order number involved, we will forward your request to the merchant, help it respond, and, on its instruction, delete what we hold earlier.

To delete a conversation from your own device, press "Clear conversation" in the chat window or clear the website's data in your browser.

07Website visitors and contact form messages

• Analytics: withdraw your consent with "Cookie preferences" in the footer and delete the cookies in your browser, as explained in the Cookie Policy.
• Messages you sent us through the contact or withdrawal form are not stored in a database; to have them deleted from our mailbox, write to [email protected] from the address you used.

08How to send a request and how long it takes

Write to [email protected] with the subject "Data deletion", saying who you are, what you want deleted (account, workspace, connection or specific data) and, if you are a merchant's customer, which store. Requests are free of charge.

• We confirm receipt within five (5) business days.
• We complete the deletion within thirty (30) days, or within the shorter period your law sets — for example, five (5) business days for deletion under Argentine Law 25.326.
• If we cannot delete something because the law requires us to keep it, we will tell you what and why.

If you are not satisfied with our answer, you can complain to your data protection authority, as described in the Privacy Policy.