How to answer Mercado Libre questions automatically with AI
Connect your Mercado Libre account and your own AI provider (OpenAI, Anthropic, Gemini, Mistral and others) to NexxoSync and set up the Mercado Libre questions assistant. It answers each question with the listing's data (technical sheet, stock per variation, shipping) and your policies; you choose whether answers are published automatically or reviewed first, and uncertain ones are escalated to you.
What you need.
- A Mercado Libre seller account.
- An account with an AI provider (OpenAI, Anthropic, Gemini, Mistral or others).
- Your policies in writing: shipping, returns, warranty, invoices.
The setup.
Connect Mercado Libre
In NexxoSync, go to Connections, choose Mercado Libre and authorize your seller account.
Connect your AI provider
Add your AI provider once in Settings. Every assistant can use it, and each answer counts against your plan's monthly AI token budget.
Create the questions assistant
Set up the Mercado Libre questions assistant for your account and add your policies, so it can answer about shipping, returns or warranty in your words.
Choose how answers go out
Publish answers automatically, or keep them as drafts you review. Questions it isn't sure about are escalated to a person either way.
Simulate, then turn it on
Run the assistant in simulation to read the answers it would give, then turn it on.
Tips from real setups.
- Start with review mode for a few days, then let it publish the simple ones on its own.
- Because NexxoSync keeps your catalog in sync, stock per variation in the answers is the real one.
- For claims, a separate assistant classifies them and drafts the next reply; serious ones always go to a person.
How to answer Mercado Libre questions automatically with AI
Do I need my own AI provider?
Yes. Connect one once in Settings (OpenAI, Anthropic, Gemini, Mistral and others) and every assistant can use it.
Can it make up answers?
It answers from the listing's data and your policies. When it isn't sure, it escalates the question instead of guessing.
Can I review answers before they are published?
Yes. Keep automatic publishing off and every answer waits as a draft for you.
Related pages.
AI assistants
Answers from your real catalog and orders, not from guesswork.
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